Cloudilic is a Silicon Valley-based digital transformation and consulting firm that promises to help firms develop by combining “strategic, technology, data science, and creative design experience with an imaginative approach.” In this article, we will explore how Cloudilic solutions can enhance user experience by providing a conversational UX layer for users’ interaction with any business process.
The Concept of Conversational UX
Conversational UX is a practice in user experience design where the users interact with technology with the help of chat, voice, gestures, or any other method similar to human communication. It is not an interaction between real people. Instead, the user gets help from a bot or any other technology.
Conversational UX is based on artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies that enable the system to understand the user’s intent, context, and emotions and provide relevant and personalized responses. Conversational UX can also learn from the user’s feedback and behavior and improve over time.
Conversational UX can offer many benefits for users, such as:
- Convenience: Users can access information and services anytime and anywhere through their preferred channel and device.
- Efficiency: Users can get quick and accurate answers to their queries and complete their tasks without any delays or errors.
- Engagement: Users can have a natural and human-like conversation with the system that makes them feel valued and understood.
- Satisfaction: Users can have a positive and enjoyable experience with the system that meets their needs and expectations.
The Types of Conversational UX
Conversational UX can be classified into two main types based on the mode of communication: text-based and voice-based.
Text-based conversational UX involves the use of chat interfaces such as messaging apps, websites, or mobile applications where the users type or tap their inputs and receive text responses from the system. Text-based conversational UX can also include images, emojis, gifs, videos, or other multimedia elements to enhance the conversation.
Voice-based conversational UX involves the use of voice interfaces such as smart speakers, voice assistants, or phone calls where the users speak or listen to their inputs and receive voice responses from the system. Voice-based conversational UX can also leverage speech recognition, speech synthesis, and natural language understanding technologies to enable a smooth and natural dialogue.
Both types of conversational UX have their own advantages and disadvantages. For example, text-based conversational UX can be more discreet, precise, and accessible, while voice-based conversational UX can be more convenient, expressive, and hands-free. The choice of the type of conversational UX depends on various factors such as the user’s preference, context, goal, device, and environment.
The Cloudilic Difference
Cloudilic offers a range of conversational UX solutions that can help you provide a conversational UX layer for your users’ interaction with any business process. Cloudilic has the expertise, experience, and imagination to help you design and implement conversational UX solutions that suit your specific needs and objectives. When you choose Cloudilic, you get:
- Customized solutions: Cloudilic understands that every business process is unique and has different requirements and challenges. That’s why Cloudilic offers customized solutions that match your business process logic, data sources, user profiles, and desired outcomes.
- End-to-end support: Cloudilic provides end-to-end support for your conversational UX projects, from planning and design to implementation and maintenance. Cloudilic also offers training and coaching for your users to help them use the conversational UX solutions effectively.
- Continuous improvement: Cloudilic believes in continuous improvement and innovation. Cloudilic constantly monitors and evaluates your conversational UX solutions and provides feedback and recommendations for further optimization.
Conclusion
Cloudilic solutions can enhance user experience by providing a conversational UX layer for your users’ interaction with any business process. By choosing Cloudilic as your digital transformation partner, you can enjoy the benefits of conversational UX while improving your business performance. Contact us today to find out how we can help you transform your business with Cloudilic solutions.