Grounded answers
Answer from policies, product information, and help content instead of guesswork.
- RAG over approved sources
- Arabic and English
- Always-on availability
Solution
Chatbots and customer support agents grounded in your knowledge.
Cloudilic builds chat and voice agents for customers and internal teams that answer from approved company knowledge, sort and route requests, and hand the conversation to a person when it needs one.
- Chat
- and voice agents for customer-facing channels
- AR/EN
- Arabic and English conversations
- Handoff
- escalation to your team with full context
What this covers
What a support agent covers.
Ticket handling
Classify incoming requests, draft responses, and route each one to the right queue.
- Ticket sorting
- Auto-responses
- Priority routing
Human handoff
Escalate sensitive or unclear conversations to a person with the history and context attached.
- Escalation rules
- Conversation history
- Team inbox handoff
How it moves
From help content to a support agent.
The agent starts with the questions customers ask most, answers only from approved sources, and escalates what it should not handle.
- 01Collect top questions
- 02Connect sources
- 03Design the conversation
- 04Set escalation rules
- 05Launch on a channel
- 06Review conversations
Next step
Give customers faster, grounded answers.
Bring your most repeated support questions and the channel you want to start on.