Task routing
Classify incoming work, assign the right owner, and carry context through the whole path.
- Triggers and listeners
- Routing logic
- Team queues
Solution
Operations automation with agents, approvals, and connected systems.
Cloudilic helps operations teams move repeatable work out of manual handoffs and into workflows that can retrieve data, make context-aware decisions, request approval, and update systems.
- Dragify
- visual workflow and agent builder
- HITL
- human-in-the-loop approval controls
- Dashboards
- monitoring for throughput and quality
What this covers
Operational work agents can support.
Decision support
Combine business rules, retrieved knowledge, and document data before the next step is chosen.
- Workflow variables
- RAG
- Validation checks
Action and monitoring
Send approved updates into business systems and track the workflow through dashboards.
- API actions
- Approval records
- Operational dashboards
How it moves
From manual handoff to monitored workflow.
A first automation should have clear boundaries, a named owner, and a measurable operational outcome.
- 01Map handoffs
- 02Connect sources
- 03Design agent path
- 04Add approval
- 05Integrate action
- 06Track performance
Next step
Automate the next operational bottleneck.
Start with the workflow your team repeats every week.